Executive Summary
Recommended: Store Credit
When the eSIM has already been activated or downloaded, we offer store credit for eligible future purchases.
Request Window
Up to 14 days from purchase if the eSIM has not been activated or downloaded.
Human Support
24/7 help via email and available channels. Resolve first, refund if applicable.
Our goal is to keep you connected without complications. If something goes wrong, please contact us first. Most cases are resolved quickly and at no cost.
1) Refund Eligibility
| Case | Eligible | Details / Alternative |
|---|---|---|
| Duplicate purchase by mistake | ✔ Yes | Full refund of the duplicated order after verification. |
| eSIM not downloaded or activated | ✔ Yes | Full refund within 14 days of purchase. |
| eSIM downloaded or activated | ➖ Generally no | We offer store credit when possible, after case review. |
| Device incompatibility* | ➖ Depends | If the eSIM was not activated/downloaded: refund. If already used: alternatives and tech support apply. |
| Use in non-covered country/region | ✖ No | Please verify plan coverage before purchase. We may offer store credit. |
| Limited local connectivity (networks/zones) | ➖ Depends | We will diagnose with the carrier. If there’s a service-related failure and no usage occurred, compensation will be sought. |
*Ensure your phone supports eSIM and is unlocked. See our compatibility guide.
2) Refund Timeframes and Method
- Request window: 14 days from purchase, provided the eSIM has not been activated/downloaded.
- Refund method: same original payment method or store credit if not eligible for direct refund.
- Processing time: once approved, refunds are issued within 1–3 business days; your bank/card issuer may take an additional 5–10 days.
3) How to Request a Refund
- Have your order number and email used at purchase ready.
- Email us at servicios@seyferttec.com or fill the form at Support.
- Describe the reason and whether the eSIM was downloaded/activated or not.
- Attach screenshots if there are error messages (e.g., “activation failed”).
4) Exceptions and Limits
- Fraud or abuse: we reserve the right to deny refunds in case of misuse or irregular patterns.
- Data consumption: if significant usage occurred, refunds do not apply; partial credit may be offered case-by-case.
- User input errors: wrong email, incompatible device, wrong country, etc., are non-refundable if the eSIM was activated.
- Promotions / coupons: refunds are calculated on the amount actually paid.
- Gateway fees: in full refunds, non-recoverable processor fees may be excluded, depending on your country.
Tip to be sure: Before paying, verify coverage and device compatibility. If unsure, ask us; we respond quickly.
5) Customer Responsibilities
- Check device compatibility and status (unlocked / carrier-free).
- Validate plan coverage (countries/zones) and travel dates.
- Follow activation instructions and APN setup.
- Contact support at the first sign of an issue to document and resolve it.
Frequently Asked Questions
Can I get a refund if I already scanned/downloaded the QR?
In general, no. The code is already linked. However, we seek solutions: technical support and/or proportional store credit when feasible.
My eSIM doesn’t connect. Can I get a refund?
We first run diagnostics (APN, coverage, available network). If a service failure is confirmed and no data was used, we’ll apply the best solution possible (refund or credit).
I bought the wrong country/region
If it was not activated/downloaded, refund applies; if already activated, alternatives (store credit) may apply. Contact us to review it.
How long does it take to see the refund on my card?
We issue it within 1–3 business days after approval. Your bank may take 5–10 additional business days to reflect it.
Legal Basis and Jurisdiction
This policy is interpreted in accordance with the applicable laws of Seyferttec’s country of incorporation and/or the place of service delivery. Any dispute shall be submitted to the competent jurisdiction as stated in our Terms and Conditions.
We reserve the right to update these terms to reflect regulatory or operational changes, maintaining transparency with our users.
Quick questions? Email us at servicios@seyferttec.com. Most cases are solved within minutes.