1) Who we are

Seyferttec (“we”) operates the esim.seyferttec.com platform for eSIM sales and management. This Policy explains how we handle your data when you use our websites, dashboards, and related services.

2) Data we collect

Data you provide to us

• Identification and contact: name, email, country/region, phone (if applicable).
• Account and authentication: encrypted password, roles (customer, affiliate, agent, etc.).
• Transactions: eSIM orders, purchased plans, billing details.
• Support: messages and attachments you send.

Data generated automatically

• Technical logs: IP, device type, browser, operating system, time zone, language.
• eSIM compatibility: device information to verify eSIM support.
• Cookies/analytics: site performance, navigation events (see Cookies section).

3) How we use your data

• To process eSIM purchases and provide the service.
• To authenticate, authorize, and personalize your experience based on your role.
• Customer support and notifications regarding your account or orders.
• Fraud prevention and platform security.
• Analytics to improve performance, usability, and catalog offerings.
• Consent-based marketing (e.g., newsletters). You can unsubscribe at any time.

4) Legal bases

We process data based on: (i) contract performance (e.g., eSIM purchase), (ii) legal compliance, (iii) legitimate interests (security, service improvement), and (iv) your consent when required (marketing, non-essential cookies).

5) Cookies and similar technologies

We use first-party and third-party cookies to remember your session, measure site usage, and enhance your experience. You can manage your preferences via the cookie banner/center (if available in your region) or your browser settings.

6) Who we share your data with

• eSIM providers and payment processors to complete your orders.
• Hosting, analytics, and technical support services under data processing agreements.
• Authorities when required by law.

7) Data retention periods

We retain data while an active relationship exists (accounts, warranties, tax obligations) and for the periods required by law or necessary to resolve disputes and fulfill contracts.

8) Security and devices

We apply technical and organizational controls (in-transit encryption, role management, and auditing). To prevent fraud, we may use device fingerprints and eSIM compatibility checks.

9) Your rights

Under applicable law (including Law 172-13 of the Dominican Republic and others where relevant), you may request access, correction, updating, objection, or deletion of your data, as well as restriction or portability when applicable.

10) International transfers

When we transfer data outside your country, we apply appropriate safeguards (e.g., standard contractual clauses or certified providers) to protect your information.

11) Minors

Our services are not directed to minors. If you believe a minor has provided us with personal data, please contact us so we can delete it as appropriate.

12) Changes to this policy

We may update this Policy to reflect operational or legal changes. The current version will always display its effective date.

13) Contact

If you have questions or wish to exercise your rights, email us at servicios@seyferttec.com. Please include “eSIM Privacy” in the subject line.